VAT Relief


VAT Relief Title -100



Who is eligible for VAT relief?


Charities and chronically sick and disabled individuals may purchase qualifying items without having
to pay VAT. You can claim this VAT relief during the online checkout process.

To be eligible, you must be either:

VAT Relief

  • A charity which serves the needs of disabled people, or
  • An individual who is:

  • a. chronically sick (meaning long-term not temporary), or
  • b. disabled (long-term condition with a substantial adverse effect on ability to carry out day-to-day activities)




The purchase must be for personal or domestic use, not business use.
If it is for the personal or domestic use of someone else, such as a relative,
friend or neighbour, that is also permitted.

Which products qualify for VAT relief?


Generally products qualify if they are designed solely for use by a disabled person.
However, there are detailed rules about many types of products.
If a product we sell qualifies for VAT relief, you will have the option of claiming VAT relief at checkout.

How do I claim VAT relief?


If you are eligible, you can claim VAT relief by making a simple declaration during
the checkout process, specifying the medical condition or disability and that the
goods are for personal or domestic use. For incontinence products,
you only need to declare that the item is for personal or domestic use.

If you are unsure, please click here or contact us for more information.


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